Returns and Refunds

We hope you are satisfied with your purchase(s) from Model Car Direct, however, if you are not entirely happy with your purchase or if you have changed your mind you can return your item(s). Simply contact us within 14 working days to arrange a return. Just please make sure they are returned in their original condition, unopened and unused.

You will be entitled to a full refund of our standard delivery charges, provided you meet the terms of our Returns & Refunds policy.

Please note that we are unable to provide a refund of the delivery charges when you are only cancelling part of that order.

You will be responsible for the cost of returning the item(s) to us. You must obtain Proof of Postage and where item(s) exceed value of £20 they must be returned via recorded delivery.
Where possible please try and use the original packaging when sending your items back and ensure it is securely packaged as we cannot be held responsible for any damage during posting.
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.
Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items or the packaging where it forms part of the goods and, if you wish to return anything, that it reaches us in perfect condition.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.